Service & Support That Stays With You
From installation to long-term protection—get clear guidance, fast help, and coverage you can count on.
How to Install & Use
Customer Support
FAQs: Installation & After-Sales
What should I do the moment my hood arrives?
- Unbox carefully and check all parts
- Inspect for visible damage before installation
- Confirm accessories match the packing list
- Contact support if anything is missing or damaged
Can I install my Arspura range hood myself?
Yes. Use the installation manual and video tutorials. If you want the fastest, lowest-risk setup, choose professional installation.
Do you offer professional installation?
Yes. Professional installation is available, and the process includes secure mounting, duct connection, and basic function testing.
My suction feels weak, what should I check first?
- Confirm the hood is not installed too high
- Check for duct leaks, excessive bends, or blockages
- Minimize crosswinds from open windows or strong fans
- Clean the hood intake area and oil cup, then test again
What if my kitchen is not compatible?
Send us a front-facing photo of the cooktop area plus key measurements. We will guide you on fit, ducting, and installation options.
What if a part looks missing or damaged?
Stop installation and submit an after-sales request with photos of the package and parts. We’ll guide the next step.
Can I return or exchange my order?
Yes—Arspura supports returns and exchanges within 90 days of delivery (eligibility guidance provided through support).
What does the 5-year full warranty cover?
It provides long-term coverage support. Submit a request with order info and issue details for assessment and resolution.