FAQ | Your Arspura Range Hood Questions, Answered Instantly!

Installation & Operation

Can I Install the Arspura Range Hood Myself?

Yes. We provide a detailed installation manual and step-by-step installation videos to guide you through the process. However, since this will not be installed by a contractor recommended by Arspura, customers will be responsible for any damages or problems caused during installation.

Do You Provide Installation Service?

Yes. Arspura offers two service options: Basic Installation ($199) and Full Installation ($299, includes removal of your existing hood).

What’s the Installation Process for Arspura Range Hoods?

Arspura kitchen range hoods are easy to install! We provide detailed instructions in the user manual included with your range hood. You can also find helpful resources on our blog and installation tutorials on our YouTube channel. Additionally, we offer professional installation services to ensure a hassle-free experience.

What Should I Do When I Receive My New Arspura Range Hood?

Before beginning installation, carefully unbox your Arspura range hood and check that all included components are present. Once confirmed, follow the detailed step-by-step instructions in the user manual for a smooth setup. After installation, connect the unit to power and test its core functions to ensure everything operates correctly. For extra help, explore our blog for expert tips or watch our full installation walkthroughs on YouTube.

What Is Included in the Arspura Hood?

Your Arspura P1 hood package includes:

Main Unit: Kitchen hood, hanging plate, outlet duct (Ø150 mm), oil cup, air vent, smoke screens ×2
Accessories: Screws (ST4×8, ST4×12, M4×20), expansion tubes (10×50 mm), wood screws (ST5×50), aluminum foil tapes ×2, user manual

What If I'm Not Sure Whether My Kitchen Is Compatible with an Arspura Hood?

Reach out to our support team with the following details for assistance:

Front-facing photo or video of your cooktop area
Measurements of your current range hood or stove
Depth of overhead cabinet (if available)
Diameter of existing ventilation duct (if available)

We also offer an on-site assessment service. A certified technician can visit your home to inspect installation conditions and provide personalized recommendations—ensuring compatibility before you make a purchase or begin installation.

What Duct Size Is Needed for Proper Exhaust?

Use a Ø160 mm (6.3") round duct for optimal airflow and minimal resistance.

How Should the Exhaust Duct Be Routed?

Use a 150 mm (5.91") thickened 3-layer pipe when possible

Avoid kinks or loose joints; seal all connections

Keep the pipe under 3 m (118") in length with no more than two 90-degree bends

If using a smaller duct, a reducer can be used with secure sealing

What Is the Recommended Mounting Height for Arspura Hoods?

Install the unit 690–740 mm (27.1"–29.13") above the cooktop for best smoke capture performance.

What Are the Minimum Cabinet Requirements?

Minimum cabinet width: 900 mm (35.43")

Minimum bottom opening: 430 mm (W) × 330 mm (D) (16.93" × 12.99")

Recommended cabinet depth: 450 mm (17.72")

Required rear access opening: 430 mm (W) × 460 mm (H) (16.93" × 18.11")

What Are the Electrical Specifications for Arspura Hoods?

Arspura hoods operate on 120V/60Hz with a 10A dedicated circuit. Ensure it is either hardwired or connected to a grounded outlet.

What Tools Are Needed for Installation?

Electric drill、Screwdriver、Measuring tape、Level、Duct tape、Jigsaw (for duct hole if needed)

Can I install this hood without a cabinet above?

Yes. For wall-mounted setups, the distance from cooktop to duct outlet should be 1462–1512 mm (57.56"–59.49"), considering the hood height of 977 mm (38.46").

What is the minimum safe distance between the cooktop and hood?

The hood must be installed at least 650 mm (25.6") above the cooktop. Anything lower must meet fire-safety and low-voltage requirements.

How much clearance is needed above the hood?

Allow at least 150 mm (5.91") above the hood for duct connection and maintenance access.

What ceiling space is needed for ductwork?

Ensure at least 200 mm (7.87") of vertical space in the ceiling cavity to run exhaust ducts.

Can I reuse my existing ductwork?

Yes, as long as the duct is compatible in both size and orientation for efficient airflow.

Can the outlet pipe be angled?

Yes, extend the outlet pipe at least 30 mm (1.18") beyond the wall and angle it downward to prevent rainwater from entering.

Can this model be installed over an island?

No, this Arspura model is specifically designed for wall or under-cabinet mounting only.

Is tile wall installation possible?

Yes, but use proper tools and anchors to secure the hood safely to tiled surfaces.

Does the range hood need to be mounted into wall studs?

Yes. For safety and stability, we recommend attaching the mounting bracket to studs or using heavy-duty wall anchors.

What happens if my cooktop requires more clearance than 740 mm?

Always follow your cooktop manufacturer’s clearance recommendations to ensure safe operation.

Can I choose a hood narrower than 30"?

No. We recommend that your hood be at least as wide as your cooking range for full smoke capture.

What’s the maximum recommended duct length?

Maximum effective duct length is 118 inches. Each 90° bend reduces that by approx. 5 feet.

Do I need a permit to install the range hood?

Regulations vary. Please consult your local building codes, especially regarding electrical work.

Do I need to modify my kitchen cabinets?

Some cabinets may require minor adjustments. Refer to the Arspura installation manual for guidance.

What is the gesture control feature on Arspura IQV Hoods?

Wave your hand within 5 inches of the sensor:

Left to right: Turn on or increase fan speed
Right to left: Lower fan speed or turn off

What if the hood doesn’t fit my kitchen layout?

You can consult with our experts for layout modifications or customized installation suggestions.

Why is electrical grounding required?

Grounding protects against electrical shock by redirecting current safely in case of a fault.

How do I ensure my unit is properly grounded?

Make sure it's plugged into a grounded outlet. If unsure, consult a licensed electrician.

Can I Use an Extension Cord?

No, using an extension cord is not recommended. If the power cord is too short, install a nearby outlet with the help of a qualified electrician.

Installation Tips for Arspura Range Hoods

Important Notes

Please read the Arspura Range Hood Installation Manual carefully before installation, and keep it on hand for inspection or future reference.
Installation must comply with the National Electrical Code (NEC) as well as all relevant state and local building codes.
Ensure the unit is connected to a dedicated circuit with proper grounding.
The power supply must match the voltage, frequency, and amperage listed on the product rating label.
Record the model number and serial number before installation for warranty and service purposes.

Caution: Before You Begin

Wall Strength & Mounting Environment

The wall must be structurally strong enough to support the hood’s weight.
Avoid installing on fragile surfaces such as hollow brick, drywall, gypsum board, decorative panels, glass, or windows.
Do not install near partial walls, hanging panels, or multi-burner cooktops, as these may cause smoke leakage and poor PM2.5 control.
Stay away from areas with high humidity, direct sunlight, or strong heat exposure.
Installation is not recommended in areas prone to vibration or instability.
For marble walls, professional installation is advised to prevent cracking.
If the cabinet cutout, cooktop dimensions, backdraft damper, or duct route do not meet requirements, adjustments must be made with user approval.

Drilling Precautions

Be aware of wall structure and hidden elements when drilling.
Avoid drilling near internal electrical wires or plumbing.

Minimum Cooktop Clearance

Maintain a minimum distance of 8.15" (207 mm) and not more than 10.12" (257 mm) between the hood’s lowest point and the cooktop.
If your cooktop specifies a greater minimum clearance, always follow the cooktop manufacturer’s instructions.

Important Notes

Please read the Arspura Range Hood Installation Manual carefully before installation, and keep it on hand for inspection or future reference.
Installation must comply with the National Electrical Code (NEC) as well as all relevant state and local building codes.
Ensure the unit is connected to a dedicated circuit with proper grounding.
The power supply must match the voltage, frequency, and amperage listed on the product rating label.
Record the model number and serial number before installation for warranty and service purposes.

Caution: Before You Begin

Wall Strength & Mounting Environment

The wall must be structurally strong enough to support the hood’s weight.
Avoid installing on fragile surfaces such as hollow brick, drywall, gypsum board, decorative panels, glass, or windows.
Do not install near partial walls, hanging panels, or multi-burner cooktops, as these may cause smoke leakage and poor PM2.5 control.
Stay away from areas with high humidity, direct sunlight, or strong heat exposure.
Installation is not recommended in areas prone to vibration or instability.
For marble walls, professional installation is advised to prevent cracking.
If the cabinet cutout, cooktop dimensions, backdraft damper, or duct route do not meet requirements, adjustments must be made with user approval.

Drilling Precautions

Be aware of wall structure and hidden elements when drilling.
Avoid drilling near internal electrical wires or plumbing.

Minimum Cooktop Clearance

Maintain a minimum distance of 8.15" (207 mm) and not more than 10.12" (257 mm) between the hood’s lowest point and the cooktop.
If your cooktop specifies a greater minimum clearance, always follow the cooktop manufacturer’s instructions.

Ducting & Ventilation

Do not vent into existing chimneys or vents used for gas or fuel-burning appliances.
Ensure the duct vents outside or into a shared building ventilation system with proper sealing.
Enlarge vent openings if they’re smaller than the duct diameter to avoid performance loss.
Avoid sharp bends or compressed ducting to maximize airflow efficiency.

Level Installation

Ensure the hood is installed level and not tilted to maintain safe and effective performance.

Electrical Safety

Use a grounded and fixed outlet; the power plug should remain accessible after installation.
Do not use extension cords, multiple power strips, or spliced wiring to power the hood.

Secure Installation

Always use the mounting hardware provided with your Arspura range hood.
Due to the weight of the unit, installation by two people is recommended.
Hiring a professional installer is strongly encouraged to ensure a secure and compliant installation.

Warning & Safety Precautions

Only a licensed electrician should perform the electrical installation.
Unauthorized modifications or incorrect installation may void the warranty and increase safety risks.
Use only the included expansion bolts and tubes, and ensure drill holes match precisely for a secure fit.
Turn off the circuit breaker before beginning any installation or maintenance work.
If the power cord is damaged, it must be replaced by a certified technician using manufacturer-approved parts.
Wear protective gloves to prevent cuts or injury during handling and installation.

Before Installation

Confirm the exhaust outlet is clear of debris before duct connection.
For best performance, use a short and straight duct run. Avoid long or curved ducts that can restrict airflow.
Seal all duct joints with aluminum foil tape to prevent leaks.
The recommended duct hole size is Ø160 mm (6.30 inches) to maintain optimal airflow capacity.

By following these best practices, you’ll ensure a safe, stable, and high-performance installation of your Arspura range hood.

Product Information

How Does the Arspura IQV Hood Ensure Efficient Smoke and PM2.5 Removal?

Powered by advanced IQV technology, the Arspura IQV Hood captures oil fumes and PM2.5 particles with high-speed airflow and dual air curtains. Its aerodynamic design minimizes smoke leakage and ensures a consistently clean kitchen environment.

How Does the Arspura IQV Hood Keep Smoke Away While Cooking?

By creating low-pressure cyclones and leveraging the Coandă effect, the hood draws smoke and fumes directly into its intake. This forms a "Golden Triangle Zone" that protects your breathing space while efficiently clearing cooking pollutants.

How Does the IQV Hood Control PM2.5 Levels?

The Arspura IQV Hood features real-time PM2.5 monitoring, maintaining indoor air quality at or below 50 µg/m³ throughout operation.

What Are the Dangers of PM2.5 in Cooking Fumes?

Penetrates deep into the lungs, increasing the risks of respiratory and heart disease
Causes skin irritation and premature aging
Worsens pre-existing lung conditions
Clings to clothing, leaving behind lingering odors

What Is the PM2.5 Air Quality Standard?

According to air quality guidelines, the 24-hour average concentration of PM2.5 should not exceed 75 µg/m³ to be considered safe for indoor air.

How Does the Wind Speed of the Arspura Hood Enhance Smoke Removal?

With a maximum airflow speed of 13 m/s, the Arspura IQV Hood creates strong suction that rapidly pulls smoke and odors away from the cooktop, resulting in cleaner and healthier air.

How Many Fan Speeds Does the Arspura P1 Hood Have?

Arspura P1 Hood features four adjustable fan speeds, including a Turbo Mode designed for heavy, high-temperature cooking. This mode maximizes suction to handle intense grease and smoke.

What Is CFM, and How Much Do I Need?

CFM (Cubic Feet per Minute) measures the volume of air moved per minute. A general guideline is 100 CFM for every 10,000 BTUs of your stovetop. However, CFM alone isn't enough. Factors like duct setup and kitchen size can impact performance. Arspura prioritizes high airspeed and targeted airflow over raw CFM for more effective smoke removal.

What Are the Dimensions of the Arspura P1 Hood?

The hood measures 902 mm (W) x 977 mm (H) x 460 mm (D) (35.51" x 38.43" x 18.11")

What Is the Maximum CFM for the IQV Hood?

The lab-tested maximum airflow is 530 CFM, supporting strong ventilation performance.

What Is the Maximum Static Pressure of the Range Hood?

Arspura hoods can reach up to 900 Pa, with a booster port delivering 600 Pa instantaneously to expel 216 L of cooking fumes per second.

What Is the Noise Level of Arspura Range Hoods?

Noise levels range from 36 dB at low speed to 54 dB at high speed, delivering powerful performance with low noise for a better cooking experience.

How Long Is the Power Cord for the Range Hood?

The standard power cable length is 150 cm (approximately 59 inches).

What Coating Is Used on Arspura Range Hoods?

Arspura hoods use a silicone-based, heat-resistant coating that resists grease and wipes clean easily.

What Is the Oil Fume Exhaust Method for Arspura Range Hoods?

Arspura range hoods vent cooking fumes through a ducted system, expelling them outdoors for optimal air freshness.

How Do I Pick the Correct Size Range Hood?

Choose a hood that is at least as wide as your cooktop. For example, a 30" hood works for a 30" stove but not for larger cooktops.

What Are the Key Features of the Arspura Range Hoods?

Arspura hoods offer powerful smoke capture, quiet operation, energy-saving LED lighting, and elegant, modern designs.

What Materials Are Used in Arspura Range Hoods?

Our hoods are crafted from premium stainless steel and tempered glass for durability and style.

Where Are Arspura Range Hoods Manufactured?

Arspura range hoods are proudly manufactured in China with global standards in mind.

How Energy-Efficient Are Arspura Range Hoods?

All models are engineered for energy efficiency and meet or exceed industry benchmarks.

What Are the Dimensions of the Standard Model?

Dimensions vary by model. Please refer to the product specifications for exact measurements.

Does the Range Hood Include LED Lighting?

Yes, most Arspura hoods come with integrated LED lights for bright, energy-efficient cooking illumination.

How Does the Auto-Off Timer Function Work?

The built-in timer turns off the fan after a preset period, helping you save energy and reduce noise.

What Safety Certifications Do Arspura Range Hoods Have?

Our hoods meet international safety standards, including CE certifications.

What Is the Warranty Period on Arspura Range Hoods?

We offer a 5-year warranty on the full unit and a 1-year warranty on consumable parts under normal use.

What Is the Life Expectancy of an Arspura Range Hood?

With regular care and proper use, Arspura hoods are built to last for many years.

What Features Does the Control Panel Offer?

LED Lighting Control
Fan Speed Adjustment
PM2.5 Real-Time Display
Turbo Mode
Main Power Button

How Much Do Your Range Hoods Weigh?

The weight is approximately 60 lbs. For specific models, refer to the user manual.

Where Can I Find Detailed Product Specifications?

Full technical specs can be found on our product detail page and inside the included user manual.

How Do AC Motors Differ from DC Motors?

DC motors offer quieter, smoother operation with higher torque, better speed control, lower power consumption, and less maintenance than traditional AC motors.

What Payment Methods Does Arspura Accept?

We accept major credit cards, PayPal, Apple Pay, Google Pay, and offer financing options at checkout.

Are There Any Hidden Fees?

No. All costs are transparently displayed at checkout—no surprise charges.

What Payment Security Measures Are in Place?

Arspura uses SSL encryption and trusted payment gateways to ensure safe and secure transactions.

Do You Offer Discounts or Promotions on Your Products?

Yes, we regularly offer seasonal deals and limited-time promotions. Subscribe to our newsletter or check our website for the latest offers.

How Can I Learn About the Release of New Range Hoods?

Sign up for our newsletter or follow us on Instagram and Facebook to stay informed about product launches, updates, and exclusive deals.

Is the Arspura Range Hood Safe for Homes with Children and Pets?

Yes, the hood uses safe, low-voltage components, no sharp edges, and generates minimal noise—making it ideal for modern family kitchens.

Are Arspura Hoods Eco-Friendly?

Arspura hoods are designed for energy efficiency, low emissions, and reduced waste—thanks to their filter-free structure and long-lasting components.

Does the Arspura Range Hood Remove Cooking Odors Effectively?

Yes, the IQV system not only removes smoke but also reduces lingering cooking odors by up to 95%, leaving your kitchen smelling fresh.

Does the Arspura Range Hood Require Filters?

No. Arspura hoods use a filter-free design powered by aerodynamic separation. This eliminates the need for replacement filters and simplifies maintenance.

How Does the Air Curtain Technology Work?

Dual air curtains create a barrier that traps rising smoke and fumes, preventing them from spreading across the kitchen and improving capture efficiency.

Warranty and Maintenance

How Long Is the Warranty on Wearable Parts?

Arspura provides a 1-year warranty for wearable components, covering repair or replacement of parts that naturally degrade with regular use.

What Does the 5-Year Warranty Cover?

The 5-year warranty includes full coverage for the entire appliance, protecting against manufacturer defects or malfunctions under normal household use.

Are There Any Exclusions from the Warranty?

Yes, the warranty does not cover damage caused by misuse, unauthorized repairs, accidents, power surges, or external environmental factors.

How Do I Claim Warranty Service?

Simply contact our customer service team with your purchase receipt and a description of the issue. Our team will assist with troubleshooting, repairs, or replacement if applicable.

How Often Should I Clean My Range Hood?

Light cleaning is recommended every 1–2 months depending on usage. Use a mild detergent solution and a soft cloth to wipe the exterior.

Why Is Regular Cleaning and Maintenance Important?

Keeping your hood clean improves performance, prevents grease buildup, reduces odors, and extends the lifespan of the appliance.

What Safety Precautions Should I Take Before Cleaning?

Always disconnect the hood from power and wear gloves before performing any cleaning or maintenance.

Does the IQV Hood Require Deep Cleaning?

No, the filter-free design eliminates the need for deep internal cleaning. Simply wipe the surface and empty the oil cup as needed.

How Should I Maintain the IQV Hood?

After use, wipe the outer surface with a soft cloth. Clean the oil cup when it is over 80% full. Internal components are sealed and do not require maintenance.

Can the Oil Cup of the IQV Hood Be Removed for Cleaning?

Yes, the oil cup is detachable. We recommend cleaning it promptly when nearly full to avoid overflow.

How Often Should I Clean the Oil Cup?

Check the oil cup regularly and clean it whenever the buildup reaches 80% of its capacity.

How Do I Clean the LED Lights Safely?

Use a soft, damp cloth. Do not spray water directly or use strong chemicals near electrical parts.

How Do I Remove Stubborn Grease Buildup?

Use a mild degreaser and a non-abrasive brush or sponge to loosen grease without damaging surfaces.

Can I Use Abrasive Cleaners on My Arspura Range Hood?

No. Avoid using harsh or abrasive cleaners, which can damage the surface finish.

Can I Use Abrasive Tools for Cleaning?

Avoid steel wool or brushes. Use microfiber cloths or soft paper towels to protect the surface.

What Should I Do If the Fan Slows Down Over Time?

Check and clean the intake vents. If the issue persists, contact customer service for further assistance.

How Do I Check for Blockages in the Ductwork?

Periodically inspect the ducts for grease or debris buildup and clean if necessary.

How Do I Maintain the Control Panel?

Gently wipe with a dry or slightly damp microfiber cloth. Do not use excessive water or spray cleaners directly.

Can I Clean the Exterior with Water?

Yes, but avoid letting water reach electrical components. Wipe with a damp cloth, then dry immediately.

How Do I Know When to Replace the Oil Storage Cup?

If the cup shows wear, damage, or leakage, it should be replaced to maintain optimal performance.

What Routine Checks Should I Perform?

Inspect mounting screws, duct connections, and the oil cup regularly to ensure safe and efficient operation.

Can I Disassemble Parts of the Range Hood for Cleaning?

Arspura’s filter-free design means internal disassembly is not necessary. Only the oil cup and external surfaces need maintenance.

How Do I Prevent Odor Buildup?

Use proper ventilation while cooking and clean the hood regularly to eliminate odor-causing residue.

How Do I Remove Smudges or Fingerprints?

A damp microfiber cloth is ideal for removing smudges and fingerprints without scratching.

How Do I Maintain the Lighting System?

Dust the lights periodically and check for dimming or flickering, which may indicate the need for service.

What Maintenance Is Required for the Exhaust System?

Check for and clean grease accumulation in the ductwork every 6–12 months, or more often if you cook frequently.

How Do I Clean Hard-to-Reach Areas?

Use a soft-bristled brush or compressed air to clean corners, vents, or tight gaps.

Are There Any Periodic Maintenance Tasks I Should Schedule?

An annual inspection by a technician is recommended to keep your hood operating at its best.

How Do I Protect My Range Hood from Corrosion?

Avoid strong chemicals and wipe the surface dry after cleaning to maintain the stainless steel finish.

What Precautions Should I Take When Cleaning Near Electrical Parts?

Always unplug the unit before cleaning any areas near wires, lights, or control systems.

Who Should I Contact If I Have Maintenance Questions?

We're here to help！ Contact Arspura customer support via call, email, chat, or virtual appointment. Hours: Monday to Friday, 9 AM–5 PM PST.
Phone: +1 310-627-7739
Email: sales@arspura.com

Troubleshooting

What Should I Do If the Arspura Range Hood Will Not Turn On?

Please check the following:

Ensure the power plug is securely connected.
Verify the outlet has power.
Inspect the power button for dirt or grease; clean the surface and try restarting the unit.

What Should I Do If the Motor of the Arspura Hood Does Not Spin?

Try the following troubleshooting steps:

Clean the button area and attempt to restart or switch modes.
If the issue persists, contact after-sales support. A technician may need to inspect the motor, control switch, or circuit board.

What Should I Do If the Indicator Light Is Not Working?

Please try these steps:

Clean the button surface to ensure no contact interference.
If the light remains off, contact Arspura support to schedule an inspection of the lighting system and control panel.

What Should I Do If the Suction Power Feels Weak?

Troubleshoot with these steps:

Check the installation height—mounting the hood too high reduces effectiveness.
Minimize environmental interference, like open windows, fans, or strong crosswinds.
Clean the hood and oil cup to remove any blockage.

What Should I Do If the Range Hood Vibrates During Operation?

Vibrations may result from improper installation or loose mounting screws. Request an after-sales inspection to check installation stability.

What If I Notice a Burning Smell From the Motor?

Immediately turn off the appliance and let it cool down. Inspect for signs of overheating or motor damage. Contact support if the smell continues.

What Should I Do If the PM2.5 Reading Is Higher Than Expected?

Try the following:

Eliminate outside airflow interference: close windows, reduce fan/AC airflow, and avoid strong air convection.
Check that installation height, duct length, and valve seals meet standards. If problems persist, contact Arspura for further diagnostics.

What Should I Do If the Touch Screen Is Unresponsive?

Power fluctuations may affect the touchscreen. Perform a reset:

Unplug the hood from the outlet.
Wait 30 seconds, then reconnect.
Wait another 30 seconds and test again. If the issue continues, reach out to: sales@arspura.com

What Documentation Do I Need to Start a Warranty Claim?

To file a claim, provide the following:

Proof of purchase (invoice or receipt)
Description of the issue
Name and address of the purchaser. Email the information to: sales@arspura.com. Claims must be submitted within 12 months of identifying the defect.

Who Should I Contact for Unresolved Troubleshooting Issues?

If you've tried all troubleshooting steps and the issue remains, please contact Arspura customer support. Our technical team is ready to assist you with the next steps or service coordination.

Shipping and Delivery

What Areas Does Arspura Deliver To?

We currently ship to the 49 contiguous states within the United States. Unfortunately, we do not deliver to Alaska, Hawaii, or U.S. territories at this time.

How Much Does Shipping Cost for Arspura Range Hoods?

Standard shipping is free within the U.S. For special delivery requests or accessory shipments, please contact us directly for more information.

Does Arspura Offer International Shipping?

At this time, we only support shipping within the United States.

How Long Will It Take for My Order to Be Delivered?

For online orders, we ship within 1 business day after purchase. Delivery typically takes 3–7 days. For offline orders, delivery times vary by dealer and usually take 2–3 days.

How Quickly Is My Order Processed?

Orders are confirmed and processed within 6 hours of receipt. Once confirmed, we arrange shipping as soon as possible.

How Can I Track My Shipment?

After your order ships, you’ll receive a FedEx tracking number via email. You can also track your shipment on the order details page or the FedEx website.

Can I Modify or Cancel My Order?

Yes, you may modify or cancel your order before it has been shipped. Once dispatched, changes are no longer possible. If needed, please refer to our return policy after receiving your item.

What Happens If There Are Shipping or Processing Delays?

If any delay occurs, we will notify you promptly via email or your account message center.

Refund and Return

What Is the Return Policy?

We offer a 45-day return window. Please inspect your order before installation. If the unit is already installed, it will no longer be eligible for return. Returns due to damage or defects are free of charge. For non-defective returns, a restocking fee applies (10% if packaging is intact, 20% if damaged, max $200).

What Conditions Must My Item Meet for a Return?

Items must be unused, in original condition, with all accessories and packaging intact. Proof of purchase is also required.

How Do I Start the Return Process?

Contact our customer care team at sales@arspura.com with your order number. Please include photos showing the Arspura logo and product label, and use the original email address used for purchase.

Return address: 20275 Business Pkwy Suite B, City of Industry, CA 91789

What Happens After My Return Is Approved?

Once approved, we’ll send you a return label and return instructions. Returns without prior approval will not be accepted.

Do I Need to Keep the Original Packaging for a Return?

Yes, original packaging is required. It protects the product during return transit. Without it, additional fees may apply and will be deducted from your refund.

How Can I Prove That My Product Is Defective or Damaged?

Email us clear photos of the product and packaging within 45 days of delivery. This helps us verify damage and process the return efficiently.

How Long Do I Have to Return an Item?

You have 45 days from the date of delivery to initiate a return.

What Are the Return Fees?

Defective or damaged items incur no return fee. Non-defective returns incur a 10% restocking fee if packaging is intact or 20% (up to $200) if packaging is damaged.

What Should I Do If My Order Arrives Damaged or Incorrect?

Inspect your delivery immediately. If there are any issues, contact our support team right away so we can resolve the problem.

Who Do I Contact If I Have Questions About My Return?

For return-related inquiries, email us at sales@arspura.com. We’re here to help!

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